Lilia P.

Absolutely terrible with Oral B.
I've ordered a toothbrush that is way too loud and destroying my gums. So I decided to return it and use money back guarantee policy.
First you need to call few times to get the number of a department that deals with returns. I've sent it back- spent time, money, waited for few months- nothing. No information from the company on status of my return. So I had to call them back - they told me that refund is approved and they needed additional information - I've sent them the information.
In 21st century two only ways for customer support in oral b are emails and phone calls.
Anyway the lady sent me an email that she will keep me updated (after I asked to do it and waited few more weeks). It's been around 6 months since I tried to return the goods and I've just received it back (and I don't like and don't want it). Feels like the only goal of this company is to sell you things and do not care about any satisfaction. The return process drags you through rounds of useless calls and you never get refunded. BTW they don't do refunds - they supposed to issue a pre paid card for you - wich makes it easier not to give you a refund, and you have to share personal information as well. The worst customer experience I've ever had.