This is my first time ever ordering an essay from them and at first, I was recommended by a friend to try them out since they've used them before. I paid additional for a silver status writer however, you can't select from a range of writers as you could other websites. You have to rely on them giving the work to a qualified writer. The issue I have is that the customer service number for one doesn't work. I called and it was disconnected. I have emailed them and I get no response from them. They say they have 24/7 online support however its always "Tom," so clearly there is no way to really gauge who it is your actually talking to. That and they don't respond all the time right away. Then when you are in the order panel and you select messages they don't have an entirely separate section to contact the writer, and when I did they never responded back to me. I always have to go through "support" to get to the writer and was never able to talk to the writer directly. The paper was finished on time, but for a silver status writer, there were a few grammatical errors so I ended up fixing those myself. Thankfully you are able to pay through PayPal so you can feel secure when making a purchase. It's fairly cheap compared to most sites. I had my paper done within 12hours and more sites charge 140+ but they charged less than half of that. However, I wouldn't really recommend ordering an essay from them unless it's for a basic class. When it comes to citations, I highly recommend going in and checking them to make sure they are in fact valid. I had requested for my citations to be altered because I found one of my cited works linked back to a sample essay displayed by a different essay writing site. I then proceeded to check if the same cited quote they had in that paper could be traced and turned out to be a fake cited quote not linked to any actual source. Clearly, if someone was to go through and check your cited work and find it linked to an essay writer site it'll raise some red flags. I requested them to then change the citations and quote more reliable sources and instead, they merely switched out the names of the people with different ones and sent me the same word-for-word essay. So I had requested for an entirely rewritten essay and gave them the exact sources to use and strictly only those sources. All in all, if you're in a tight financial situation and need a very last minute essay without spitting out nearly 200 out of pocket for an essay then go for it, but I'd advise you to use them only in a crucial situation.