Linda D.

Last early July I received two pairs of shoes in different shipments. One box was very beat up. I tried on both shoes and they were way too wide so I couldn't even stand in them so I put them both back in their boxes and contacted the company. Since it was the first time I had ordered from them on line they gave me one label to shop both back together for free. I put them in the mail that same day. 6 weeks later I got a message that they are refunding me for the cheaper pair but not the $109.95 pair because they said "I had worn them". When I called them back and explained there must be a mistake because I did not wear them they just said that I did and refused to give my money back. I reported them to the BBB ( where there were many more complaints) and the company sent the shoes back to me ( which I can't wear and do not want). This is not the same company it used to be ( I have bought many shoes from the store of this name over the years but that store was sold to an investment company who obviously tries to dump trash shoes on someone and keeps your money). I have talked to other people from their company and they have all said the same thing… they are keeping my money because I wore the shoes!Do not buy from this company. Now I have stopped buying from most companies online unless I know they have good service and are honest with hood products.

I thought we were paying more for this beautiful place in the Cardons Forrest here in La Ventana, Baja so that as my husband was doing his windsports I could relax and read books, watch the birds and the gorgeous view from the top of the house. I thought about it so much this last year and when we got here on Friday afternoon it seemed to be exactly how I imagined ( in fact we called and booked another 3 months next year). Until the construction noise started up Saturday morning at 8am. For a month now we have been listening to a table saw, along with some sort of chain saw and with hammers pounding by several people at a time many times all at once from 8 in the morning to sometimes 8 at night. On top of that several days a week the loud music blasted so all 15 or so workers could hear it was some sort of Mexican electronic music that shook the ground. We have tried to work with them on the music and they have been nice about but the noise from the construction has made it impossible for me to enjoy this beautiful place many hours during the day, 7 days a week. After a month here the owner got back to us and will only give us 30% back of what she got paid ( not all the agency fees) for the last month. That would not give us money to rent some place else. This construction has been going on for over 3 years and we heard that other renters also complained but it is funny that non of those reviews made it to the web site advertising this house Casa Susanne here in La Ventana, Baja. We feel not supported and cheated out of the vacation we looked forward to. I have been a big user of HomeAway/VRBO and will now book through other agencies.