Linda F.

While they have great templates and a nice variety they are some technical issues I've had with Wix. There are a lot of features that other hosting companies offer than Wix does not. But, for the last 4 years I have been able to find a workaround for most of those issues. However, their customer service is horrible! You can only get support by submitting an ticket for which you only get an email. The problem is that most staff consistently replies with only canned responses without reading the actual issue. When you try to have someone call you they ask you for a 2-hour window the next day. And, then call you out of that window and say you didn't respond. I've been trying to get a simple answer for 5 days with no luck. Have asked for a manager more than a handful of times and am still waiting.