Linda J.

I received an email my wedding dress was being shipped 12/8. Waited the week for it to arrive but nothing. I even took in consideration being Holiday time it might take longer. But started the stream of emails with Paul's Bridal and there have been many emails of frustration and over and over the same response... now here I am 1/25/11 and still no dress or refund. I have included an email from Paul's Bridal staff they had sent me... they do keep referencing other people who did receive their package. I can not prove the package was lost so there is no insurance claim to process so I am just frustrated and dress less. I thought I check the site out to make sure it was reputable. Wedding time is stressful enough not getting your dress can ruin the day!

1st email to inform me the dress was shipped:
Paul's Bridal Ltd.
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Order Number: 502
Detailed Invoice:
http://www.paulsbridal.com/index.php?main_page=account_history_info&order_id=502
Date Ordered: Monday 08 November, 2010
The comments for your order are: EE*******CN IS THE TRACKING NUMBER AT WWW.USPS.COM

Your order has been updated to the following status:
New status: Google Shipped

5 weeks later email
RE: Order Update #502Friday, January 14,2011 6:05 AM
From: "PaulsBridal.com" <*******@paulsbridal.com>Add sender to ContactsTo: "" <*******@yahoo.com>Hi Linda,
Your package was shipped by Deutsche Lufthansa AG. Hundreds of packages
Were shipped together with your package by Deutsche Lufthansa AG. Deutsche
Lufthansa AG promised that the packages will clear the American customs in
One week. You should be able to receive it very soon. The following is the
Delivery status of another package which was delivered in only 6 days and
Your package. Through the following status comparison of your package and
Another package, you will see that your package was dispatched and didn't
Clear the customs yet. You can find the status of another package by the
Label number. Hundreds of packages were delayed, so we try out best to have
Your package delivered ASAP.

And as of today still no package... any one can go on WWW.USPS.COM
And enter EE*******CN to sheck the status.

If the dress ever comes or my money returned I will update this site.

Very very unhappy... PLEASE BE CAREFUL Linda