Linda S.

Since Mike Ashley took over this company it's gone downhill I'm sad to say, been a customer for over 15 years and spent a few thousand pounds with them, never had a problem easy to chat with someone on the phone but that no longer a choice, all the customer service agents gone. I returned some clothing and wanted a refund but didn't get the postage back and when I confronted someone through messenger I was told it was refunded ( but it wasn't) and the postage still showed on my account so I paid the £4.99. So £4.99 I was charged for having the goods delivered, then paid £4.19 to send back through post office then had to pay £4.99 to get it off my account. Mike Ashley needs a good talking to cos he's ruined a good retail company