Linda T.

I order online very often and I know all the process of online orders. Just believe me, problems with orders may appear on any web-site as in this process are involved a lot of parties, not only you as a Customer and Seller but also postal service, payment company, banks, Customs and so on. Of course Customer cannot contact all these intermediaries that is why Customer Support exists. Customer Support of cigarettehouse works as it should work. They just need time to receive replies from this intermediaries as well.