They used to produce a great product, but in the past 2 years everything has been terrible. Leaking cartridges, drums that don't work. Product photo is of brand new drums that won't work, ink from their toner cartridges covering them because the inks all leak. They don't stand behind the products they produce either, they won't even give me a credit to purchase something else when one of their own made products doesn't work... I run a bunch of businesses and always used them but there are better places to order from without a doubt! If your going to produce a product, stand behind it no matter what.