Really disappointed I paid for the year of service. I have had mostly disappointing cleans each month. I was hoping they would refund the rest of my money for the year but they refuse. Now I'm stuck with this service every month and am continually disappointed each time I return home when they've been here. Not sure how they have so many good reviews. Looks like they send their good cleaners to the one off appointments, and send their new ones to people locked into contract.