Lisa C.

I received two Risom lounge chairs in August 2022 from DWR. The delivery service was a subcontractor called $#*!erson Transport. The chairs were wrong and we sent them back within five minutes. My husband hastily signed the acceptance form in error. The chairs disappeared. Despite multiple attempts Zach at DWR refused to issue a refund, replying that the document contained our signature. Customer Service was abysmal—no returned calls. The onus was placed on me to produce the chairs. I will never patronize this company again.