Lisa H.

Absolutely the worst company I have ever dealt with, they have the rudest customer service reps that I have ever talked to. The first time I tried to cancel my order was via chat when I was told if I wanted to get my non-back ordered item shipped first, I would have to pay for double shipping. I canceled the entire order then, nothing happened. Then emailed, nothing happened, emailed for the again, very annoyed by then, felt like I was getting the runaround and I kept asking for the cancellation to be in writing via email. Finally, somebody emailed saying the items were canceled but then I received a shipping confirmation through UPS. I messaged them again, very annoyed, as I had already purchased from another company.
Here is their last exchange!
Our request (*******) has been solved. To reopen this request, reply to this email.

Appliance Factory Parts (Appliance Factory Parts)

Nov 20,2020, 8:57 MST

Hi Lisa, YES THE ENTIRE ORDER IS CANCELLED AND WILL BE REFUNDED. Please let that sink in for a minute. You said "I've already ordered the part I needed elsewhere" and THAT place ordered it from us. you paid them, they paid us, we ship it to you. And thus the tracking # is from us.