Took my money and sent me a voucher. When I got to the hotel, there was no reservation. I was the second customer of otel.com turned away that day by the hotel, which had no available rooms and confirmed that Otel.com never attempted to book a room. otel.com told me they booked me at an alternative (inferior) motel for the same price, 3 hours away from where I was. I told them to screw off and refund my money. They haven't refunded my money and I have reported them to the Federal Trade Commission.