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My daughter ordered a prom dress from GemGrace. It came quickly but, despite our using their size chart, was clearly a size too big. We purchased another right away and it got here quickly--giving us time to alter it before prom. Although it was difficult to find the info even after multiple emails we sent the first dress back for a refund. This was March. We just received our rejected, unopened first dress--so we now own a dress that is useless to us. I would not purchase from GemGrace again.
Tip for consumers:
Can't return things.
Products used:
Prom Dress--but we now have 2
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Hello Lisa, really sorry about the misunderstanding. We had checked your email. We accept your return request, but you need to provide us the tracking number, without a tracking number we can't get promt notice about the package. Sometimes, the post office will return the package without notify us.