Lisa L.

I received my order 2 weeks earlier than what their shipping policy is and I was extremely happy with their service.

This company ripped me off. I placed an order with them over 2 months ago and according to their shipping policy I was to receive my order within 2 - 4 weeks. I never received my order. After over a month of online chats and emails they finally told me today that my order was lost in the United States and their policy is if it is out of their country they do not do anything about the loss. I requested the tracking number (which I also had to do the first time I ordered from them because my order was lost and they gave it to me and I received my package) but today they are telling me it is against their policy to give out the tracking information. They refused to answer my question on why they provided it to me with my first order and now they refuse. They also refused to answer my question on why my account still has an order status of awaiting shipment instead of the date it was shipped. I believe that they never shipped my order and that is why my order status still says awaiting shipment and also why they refuse to provide me with the tracking number. I did not see anything in their policy on not providing tracking numbers for shipping. BUYERS PLEASE BEWARE OF THIS WEBSITE! If someone knows how I can get my money back please let me know. Also if someone knows how I can report this to google search please also let me know. Thank you.