I was happy to contribute recently to a very worthy cause spear-headed by the local branch of a trusted children's educational non-profit, First Five. They were soliciting donations through the crowd funding company, Go Fund Me. While I was going through the steps to add my donation, I noticed an additional request to "include a tip" to the Go Fund Me organization. I opted not to click on this unexpected add-on, but when my account was billed, they had added a hefty "tip" to the amount I had chosen. I wrote to the Go Fund Me company expressing my objection to their billing me beyond what I had agreed to pay, but they never responded. In future, I don't plan to share funds again via this company, Go Fund Me.
Hi Lisa, we are so sorry for any confusion and that we did not receive your message.
Now that GoFundMe has 0% platform fees, generous tips from our donors allow us to maintain and improve our free platform so that we can help even more people. That said, tips are completely optional, and we can certainly refund that tip since it wasn't intentional.
If you contact us here: https://support.gofundme.com/hc/en-us, one of our Happiness Agents will issue a refund to you right away, and those funds will return to your card in 3-7 business days.
We look forward to hearing from you!