Lisa M.

I have about 30-40 pieces of Courtly Check that I bought in years past. Beautiful pieces! And, I love that the imperfections in the painting is part of their charm. However, I just purchased the tea kettle in Royal Check from the Barn Sale. I spent $140 and the quality is terrible! It looks like I painted it myself. Like someone else said, it looks like the Dollar Tree. I heard back from customer service and they said if I want to ensure that the product is to my liking, I should handpick it from a local retailer. Guess that's my last online purchase of MC. Probably my last anywhere with the poor quality issues! Very disappointing and sad!

*****Update- About a day after I posted this, I heard from a different Customer Service Representative at MC. She apparently actually looked at the pictures of the kettle that I submitted and agreed that the quality was subpar. She had the kettle picked up at no charge to me and a new one as been shipped. I feel much better about MC at this point! I brought the rating up to 3 stars because it still never should've been shipped and the first representative was not helpful at all.