Lisa M.

I purchased flowers from magnaflor for an event. I contacted the company and inquired in advance to make sure they could get the flowers delivered to my home at least the day before the event. I received a phone call (Still have the message) saying without a doubt they could get the flowers delivered a day before our event. The event was October 20, I asked them to have them delivered on Oct 19th or sooner. It is now Monday, October 22 and the flowers m still have NOT shown up. When I inquired with magnaflor, they just said it was out of their hands. They are in the business of shipping flowers to their customers so they should care but they refuse to refund me any of my money! I find this unacceptable because like I said, I called in advance to better ensure the flowers would be delivered before the event. They were not and it cost me even more money because I still had to buy flowers from a local florist which I will just do next time and save the heart ache and stress. Had they at least had the class and tact to reimburse me the money for the flowers, I would not have minded and not even be writing this review but they refuse to make it right. They certainly made a promise up front to get my business but then did not back it up. If you need flowers by a particular time (wedding, event, funeral, etc) then DO NOT buy from Magnaflor... go somewhere else... buy local! Their customer service is horrible!

I would give them a zero if I could. The wrong size duvet was sent. We started the return process right away. We called the one 800 number to get a return address. When you call their 1-800 customer service number, you can only get a hold you of an answering service, nobody that actually works for flax linen. The answering service representative gave me the return address. My business partner was going to the post office that day and offered to mail the return package for me. Even though a copy of the email with the order confirmation and all pertinent information and my contact info was taped to the front of the duvet; just because she put our office address and not my personal address on the outside of the envelope, my return package sat in their warehouse unopened for a month and a half. I emailed them the day the return was sent and then four times inquiring about my return/refund. I finally decided to call their answering service again and asked the rep to have someone who works for Flax Linen to contact me. When the Rep from Flax Linen emailed me he was rude and snarky and kept telling me it was my fault that the refund has not been processed because the package was returned with my office address on the outside of the envelope. If anybody at flax linen had critical thinking skills, they might have checked their customer service emails and figured it out or better yet, opened the package to see the duvet and all my contact information along with original order number was taped to the product for a fast and efficient refund. Instead, I received no response and then a barrage of nastiness! It was Atrocious and I will never buy from this company again. Do not buy from flax linens when there are so many other, better, reputable companies with the same if not better product, that have real customer service agents you can speak to, who actually work from the company you're buying from and who do not treat their customers this poorly!