Lisandra G.

I rented a property thru Vrbo and the property owner canceled right away with no explanation. I called the next day to customer services spoke to Dru who said he tried to contact the property manager with no response he then said someone from claims was going to call me within 24 to 48 hrs. 5 days later NO call. I called back that is when they started the process because Dru did not do his job. Spoke to Darell and he started the claim for the first time. Spoke to a manager name Michael who else could not do anything for me they have no idea when I'm going to get my refund or when the claims department will contact me back. DO NOT AND I REPEAT DO NOT GO THRU WITH THEM. They have horrible customer service.