Lisa P.

First of all, the website advertises a FREESHIP coupon which never works. You put it in and at the end of your order, shipping is added into the bill. Most importantly, i have ordered from this website three times. Each time, my order was incomplete or wrong! Customer service is almost non-existent. When you get someone, it sounds like you are speaking to someone in their living room with home-like background noises. The women who answer are clueless and your problem will never get resolved unless a male member of the family is spoken to. Once I spoke to one of the male family members, things were resolved. (As matter of fact, they allowed me to keep an item they sent in error and quickly replaced it but this was after a week of attempting to contact the company.) I was so desperate that I almost drove to Brooklyn to confront them! The merchandise is great quality, unique and a great buy but I am not sure it is worth the aggravation. I would love to order more from them but I need to feel more secure about the company i do business with.