Lisa R.

Update from my review of February 22nd. Today is March 4,2023 and we still continue to wait for my husband's passport this agency received in December 2020. Our on line status continues to say, "processing." We have not been able to reach customer service by phone or email. The website continues to advertise a 3 to 5 week return on expedited renewal applications. If that were the case, we would have received my husband's weeks ago...

We submitted a passport renewal on line in December. We paid the renewal fees and the fees to expedite the process. This agency immediately charged our credit card and as of today (February 22,2023) we still do not have a passport and our travel is in 2 weeks. Currently, this agency continues to advertise a passport turnaround of 35 business days when you pay to expedite. This is FRAUD. Beware of this on line scam. Read the reviews on Pilot, Facebook and Instagram. They are all saying the same thing. Customer service is an absolute nightmare to speak with. They are all unprofessional, disrespectful and clearly have no idea what they are doing. They just keep passing you around and the end result is the same. They just redirect you back to your on line application and to keep checking the status. All our status continues to say is "processing." This is just another example of disgruntled government employees who claim to be overworked and underpaid who are angry they had a pilot program shoved down their throats. They don't want the program to work and obviously it doesn't. Now we are out passport fees, expedition fees and vacation money AND we don't have a passport. Who knows if and when one will be produced. Do not waste your time with this fraudulent and illegitimate on line service. You will only lose money you will never be able to recoup.