Lisa S.

My mum bought me a pair of bailey button uggs for my birthday in december frm this website, as i put on 1 of the boots the cord frm round the button broke! I was very disappointed but worse came... as we emailed the company it took a number weeks for a reply but when they finally did they said " sorry bout it" and they couldnt send a new pair out. They dragged the emails out for a 2months until they asked me to upload photos on the faulty boot, which i did and soon after they said the fault could be fixed by hand and wouldnt issue a new pair. They did however refund half the money we payed and i did manage to get the boot repair which i think is beyond the point. But then we received another email saying the refund was a mistake and if we could send the money back! I would not recommend this site to any1 as they are still sending us emails now after 4months threatning to get a third party involved, which i think is inappropriate as i think they are the ones in the wrong, If your not sure don't risk it go on to a licenced site or a retailer as this is want ill be doin in the future!