Lisa T.

I do like some of the lip colours because they're not drying, however many of the lip colours are not what they appear to be with regard to color. That's disappointing because it's a waste of money if I get a colour that's misrepresented on the website and I can't wear it. Also, I have waited up to 19 days for my items to be shipped to me. That's unacceptable in my opinion. I order from many companies in the US that ship items out right away and I receive my merchandise within a week or less.

I won't be buying from Kylie online in the future because the colours are often misrepresented. Perhaps if I can try on or test the product in store that may be a different story.
I believe that Kylie should not concern herself with bringing out new product lines but firstly fix the issues with poor CUSTOMER SERVICE as well as the issue with the misrepresented colours on her website.