Our event was cancelled. It took me 2 hours to even contact anyone at Secureboxoffice. I tried 3 different approaches and was on hold for over an hour. Then I was told that they did not issue refunds for cancelled performances and I could have a store credit. I requested a refund instead and was told that because of the "governments policies" I could only have a store credit. I have family who have gotten refunds from other venues/ providers for other events and know this is a complete lie. They stole our money!