Lisha D.

I placed an order 7/16. I've been trying to contact them since 7/20. There line is always busy. On 7/21 I got a text from them stating my order was incomplete and I needed to update billing/shipping information and to press 3. Anyway I got ahold of someone. They said that I needed to make another purchase after I've already paid $918 for a bed frame. (Which did not make sense to me). He told me I needed to pay for a separate part and he would give me a discount. I stated to him I would rather have a refund. He transferred me to customer service. After waiting on the phone for an hour I decided to use there call back feature. I got called back 4 hours later. When they called I answered and the phone hung up. They called back again and I answered and they hung up the phone again. This company is something else. Be very careful ordering from this company. Read all reviews first!
They seem to only respond to reviews with 4 stars or better.
UPDATE: 7/22/2020. Instead of them inquiring about my refund they instead decided to add on a lowered discount for protection plan. I emailed them stating I wanted a refund and this is what mark sends me. I called up there and pushed option number 3. I immediately got ahold of someone. I asked him how much the extra piece is. He said $99 dollars. I asked why isn't this on the website. He stated he does not know. The added piece of the furniture is the wood and metal frame that isn't listed on the website. Don't you guys think you should update that? This company seems to have a lot of positive reviews. I wish for a different experience.