Anybody hear about the pandemic that hit the planet? Most, if not all major companies have made adjustments to accommodate the limitations created by the pandemic. This company simply refuses. I have called multiple times trying to either exchange or refund my tickets and all they do is argue. Their customer service is horrible, they keep interrupting me and refused to escalate the situation. I'm leaving terrible reviews anywhere I can and will never use this company in the future.
Hi Liz, thank you for reaching out. The impact of the COVID-19 crisis has been devastating for many, and we remain committed to our customers during this time. Please send us your name, email, and order # via (private/direct) message so we can further address your concerns.