I have been ordering their bread for months now- I love it- you have to bake it for a bit in your toaster oven to make it delish. So recently I placed a large order and when it came one entire box as smashed, and also contained a wrong loaf- I thought no big deal, they have a guarantee, they will exchange the box. Nope- I have emailed them now 7 times, attempted to reach them via their social media accounts and finally went to BBB in hopes to enlist their aid. I need this order by Christmas- their bread is not cheap! But they are not honoring their guarantee at all.