Liz M.

Very disappointed in the customer service of this company. I have an older pool and needed a new light, I was unable to find a replacement so I called Pool Supply Unlimited. I told the gentleman the pool light I have and he told me the pool light I should order. He took my order over the phone. When the light arrived, it looked too big for the niche, so I called them back and they suggested I could wait for my installer to come, and to let them know if it didn't fit, he was sure it would. Well it didn't and when I called back they asked for pictures. So I texted them pictures, they then he said "well it is in the pool so we cant take it back and your pool light is discontinued." I said you told me to see if it fit and to send you pictures, how else can you tell if you don't put it in the pool? He argued with me and said I will call back, then some lady calls and yells at me that I told them what light I wanted to order, told her nope you guys told me.she hung up. I called them back an hour later they refused to accept a return, refund or exchange. What an awful experience. Buyer beware, they don't know their pool supplies and they don't stand by their word, customers or products.