I was pretty nervous at first about my refund options and process since there really wasn't much information available online. After reading reviews here and a couple of posts on Facebook, I decided to give it a shot (considering I did spend 450 on two tickets and the refund to my concert only went back to the original ticket purchaser). I emailed two emails asking for a refund, providing my contact information and what concert. Within a week, I got an email about refund order (there is delayed processing due to the amount of emails) and I also got my money back too. Smooth effort and made me definitely stress less.
Their 100% refund policy (as what I have seen) only applies to cancelled events.
- Confirm that your event is 100% CANCELLED, not waiting for reschedule or something else. Otherwise you will not get a full refund.
- Email their orders email.
In the email, provide a quick summary of what event got cancelled and mention their "Buyer Guarantee" policy. Include your contact information and most IMPORTANTLY, your order # from when you purchased your tickets. (scroll through your old emails if needed)
Hope this helps others!
Hi Liz,
Thank you for taking the time to share your refund experience. We hope this will help other customers who are in a similar situation as you were.
Thanks again for your patience during this matter, and we hope that you have the opportunity to get back to a concert sooner rather than later!
Best Regards