L L.

Where do I begin.

I placed my order on June 7th for my fiance's ring, everything went well but then received several calls from unknown numbers a couple of days later and an email stating that I had contacted them when I had not.
When I contacted the company it was just a notice that my ring would be shipped a week from the time that they called. It was nice to hear but weird that you should contact me a week in advance just to tell me that my ring would ship when an email would be suffice and from an unknown number on top of that. Fast forward to today, I receive a sketchy email stating that the billing department has not approved my credit card as a payment method BUT ZOARA ALREADY CHARGED MY CARD AND IT POSTED!
Zoara then sends me an email stating that a wire transfer is what you prefer, how about no. I contacted customer service only to be told that yes this happens, etc, etc, etc. No this happens to you. We've ordered from James Allen previously with no problems.
Since this occurred today, I will wait a day to ensure that my refund has been posted or I will be filing a dispute with my credit card company and will be contacting the BBB to note the shadiness of this company.
The ring was great and I was looking forward to seeing the craftsmanship to determine if I would continue to order additional items but the shadiness of this company is appalling so once this return is finalized, I will never deal with Zoara again.