L N.

I ordered a product with eskincarestore in June 2019, some products could not be shipped due to being out of stock. Ultimately after waiting 4 plus months, I asked for the amount for unshipped products to be refunded.The said refund will be issued in 3 to 5 days (I also have an email confirming the refund has been made). Till date, no refund has been issued and products not shipped. I have called them more than 20 times each time they make some excuse. I am also not able to escalate the issue to a manager as each time they say no manager is available and someone will call back. No one calls back at all.
I am forced to think that they are trying to steal my money by not refunding. I would not even rate them as a zero.