Because of the covid-19, I ordered my book well before my class started and continuously messaged the website and got nothing back. Finally, when they did email me back, it was disappointing and rude. I wasn't expecting anything fancy but I did expect them to put my mind at ease and let me know when I would be receiving the book. They said the minimalist that they could and only left me with more questions. When I placed my order, the site didn't tell me the book was on backorder. If I was told so, I wouldn't have been as mad on not receiving it when expected. I haven't been able to complete assignments and am not getting the grade I would be getting if I had the book. If they would've been nice and understanding over email, then I would not be writing this review.