Lolita M.

This is via Upwork.com

Dispute put in and all but these are the options that I was told I have:
1. Ask for refund
2. Come to an agreement about the issue
3, Upwork with come to an agreement for us
--
Company reeled me in about what they could do to revamp my site. Charged by the hour. I continuously asked about what is the final cost (At least 6/7 times) but an answer was never issued. I finally paused the contract after it reached the $1200. 00 mark because I had explained that I had already gone way past my limit. A few weeks back, I explained that I couldn't do $1500 if that is what they were seeking. The sales person said that it would be nothing close to that, he's sure of it. I kept expressing via skype that I am not rich and this has already exhausted my funds.

Then I wrote after pausing that I need to hear a final figure because I don't have a deadline NOR a quote all of this time. Finally, he said it would be $18,000 more to complete the project. WHAT?! No, that extra 0 is meant to be in that figure. The sales rep said he "assumed" that after I saw the work, he felt I would see it was worth the investment. This is so misleading and the trickery behind this has made me so angry.

Anyways, I know upwork can only do but so much and it seems like I am really only able to dispute the last payment that was pending to them which was $180.00. So, I have NO site and I have lost $1200. 00

Could I dispute with my bank? But then it would say Upwork and not the company. This is the worse experience I have ever had. My site is a fitness site to help veterans as I am a USAF Veteran myself. I got nothing in the end and I have waited over a month to still be in the same place where I started.

I don't have time for games, so I have provided upwork with my skype information to see for themselves the transcripts. How can they assume the most "cost effective" solution for me is $19,000 which was NEVER discussed when I told them I couldn't even handle $1500? Can they get away with this?!

Update: