Loni O.

We booked a rental home for 12 people for 5 days. Got there and the oven did not work. Called maintenance who were very helpful. They came looked at it said they would be back the next day to replace it. I had spoken to Meredith Lodging 2 days prior to our arrival about an early check in. I had actually talked to multiple people 2 days in a row prior to our arrival. On Saturday when no one came to fix the oven, I called again and was told that 5 days prior to my arrival they sent me an email (which I had never been contacted by email prior to this) stating that the oven didn't work. It was not until Saturday that this email was found in my SPAM folder. I was told that an oven was an amenity (the definition of an amenity would be the pool, hot tub, fireplace, air conditioning, internet, game room, etc.), and that they would not be fixing our oven. Not having this "amenity" caused stress due to some of our meals that we had planned and brought food for not being able to be cooked. We could not eat as a family because we could not keep things warm in the small convection oven that they provided (which did not have a rack in it and we had to use the flimsy drip tray). An appliance should not be an amenity and since they had contacted me by phone for ALL OTHER communication, an email should not have been sent to notify us of this failure to properly maintain appliances. The other thing we ran into is that many of the outlets along the kitchen wall, including upstairs did not work. If the convection oven and microwave were running at the same time fuses would blow. This house was not cheap. Our family gets together once a year to enjoy a week together. It was very disappointing to not have the upkeep on this house as it should have been for as much as we paid. We were given a refund of $139 for the oven. That is RIDICULOUS! For the amount that was paid $139 did not even cover the extra groceries we had to purchase to replace the meals we could not cook. I will NEVER rent from Meredith again, nor would I recommend anyone renting from them.