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I order some product on 12-12-2023, said two days busines delivery, one sta over in Arkansas form Tennessee, now told it will take one week to get product,No help on call line just excuses. One week to ship one state over? Really. It took two days to process order for pick up yet they dang sure billed me in the 12th.not shipped yet? So their two days business delivery is misleading and a false advertising. Like their products but customer service is truely lacking with their customer in mind.
Tip for consumers:
This is not the first time this has happened, I do like products but would like for they to honor their two day business when offer not change it to a week later and take two extra days from receiving payment to actually process order. I get sorry emails, it means nothing when I do not get the product I order in the time frame I was promised when I purchased them. As somoene who runs a Businss i would not allow this to continue and have my complete ordering adn shipping process reviewed
Products used:
Jewelry, ring, watches, necklaces
I order product on 7-5-2022 personally talked with agent to have CC to make sure arrive by 7-7-2022 for anniversary 7-10-2022. Product did not ship Until 7-8-2022 Friday before anniversary. Now told unknown date when will arrive and not arriving prior to anniversary. They did the same things on Mothers day order I had. Only response I get is will give you % off next order. WHY would I want to order from a Company that does not stand by or keep its word? Their produces are great, their customer service and lack of effective commincation with customers is lacking and 100% unsatisfactory.
Tip for consumers:
Think twice before they do not stand by their delivery time or shipping
Products used:
Jewelry
Hello Lonny, we sincerely apologize for your experience. We apologize for any inconvenience that not meeting the expected delivery date has caused you, and we understand how frustrating this must be. We have taken this feedback and have forwarded it to the correct department manager. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
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Hello Lonny, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.