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I ordered a dress which was delivered promptly which was great; it was too small so I returned it straight away; got confirmation they had received it but there was not a size up in stock. This dress was £359. I was aware refunds can take up to 21 days as it states on their site so I ordered a second dress…. I got an email stating this was not in stock at all.
Their email communication service is very poor and no phone to call, so very frustrating.
The minute I asked for a refund as no other dresses that were available were suitable they ceased to reply at all, leaving me without a dress and with £798 of mine.
I let them know this was my budget and dress for my wedding which is in 2 weeks and yet showed no consideration or empathy at all. The replies just stopped the minute "refund" was a topic.
Tip for consumers:
Communication is appaling as their replies to emails are so slow and unhelpful. Once you mention refund they cease to respond. No contact number.
Products used:
None, none of the products were in stock and my refund is being ignored.
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I am deeply disappointed with the overall experience I had with this brand. The dress I purchased...
I sent the return to Naked Dresses within the return window, they emailed me at the time and...
