Lori F.

So far I've loved every product of theirs that I've tried. But when I ordered Protein Hot Chocolate it was mixing incorrectly & becoming thick/ gritty. The only way to contact the company is via email so I did so, asking if I was mixing it incorrectly, if the product was faulty, or if I could get a store credit/ refund. They asked a bunch of questions which I answered, they gave a few 1-2 word responses, then completely ignored me. I emailed a few more times 6 days ago and still nothing. Don't order anything from them unless you've already tried it and know you like it, because if you don't then tough luck. Great products mean nothing with terrible customer service.