There are no complaints here. I think this company is wonderful, the only thing I can think of would be that the shipping took a little bit longer than most, but I believe this is a smaller business with fewer hands on deck, so it is understandable. My princess halo ring is truly beautiful. It sparkles in the sun and the metal has not tarnished even a little bit. I get compliments on this everywhere I go. I would definitely do business with them again, perhaps even buying gifts for my loved ones. Love LD!