Lori R.

I don't like the way things are added to my order when selecting one item. If I was interested in ordering more a choice should be given not automatically selected.

I placed an order with Cuddledown on 12/11/2020; a Christmas gift for a family member. They emailed me that the package had been delivered on December 17th, but nothing on our doorstep. At least 13 emails have now transpired between their CS and myself. I explained first off that the pkg had not been delivered- I was told to wait, shipments had been delayed etc. I waited, and waited, Christmas came and went, I continued to inquire about the package, I kept receiving canned emails stating they were very busy but would get back to me. On 12/29/2020 a stranger down the road knocked on my door with a mangled package, one that still had a legible address/mine. Upon receiving the pkg I knew I could not gift this, it was mangled and not gift worthy and the only logical solution was the delivery (FEDEX) company must have left our pkg in the snow bank where a plow evidently picked it up and deposited it a mile down the road.
Again I explained the situation and received another "thank you for contacting Cuddledown, we will be in touch". At this point I had decided I would donate the sheets to a local shelter.
Then on January 8th I got an email stating I could return for a refund: to late, mangled pkg was gone. I then suggested this would have been a nice email to receive when I notified them of our experience with the snow bank delivery and the plow! I am still waiting for a resolve from the higher up that my email was supposedly forwarded to. What a nightmare!
Now to put a little frosting on the cake, I am getting monthly charges of $14.95 they claim I signed up fora VIP account, something I can neither afford or remember signing up for. Also they tell me they will cancel as of today, but cannot refund because it is in a pending status...
Do not order from this company, they have just the rudest CS people I have ever encountered and never get back to you.
I resolved the issue, I filed a complaint with my American Express company, charges in dispute will be taken care of today!