They have just hung up on me! I did not get my monthly email until the 6th Dec with my outfits on and if you don't click 'skip month' by the 5th they take £44 from your account.
I have spoken to someone who swears they emailed me on the 1st and the 4th. I have done a search on all my email folders and the first one is the 6th. This is a scandal!
When I asked for a refund, the woman hung up!