Lorraine H.

I purchased a pole hedge trimmer. When my son saw it, he said that's not safe, it has no safety handle and is difficult to lift because the battery is in the middle not on the end. The manual said it must have a safety handle. I contacted seller requesting a refund/return. Then the fun began, weeks of back and forth emails, had to send photos, kept saying they couldn't find photos, magically found photos, which I had sent four times when I said I was going to do a review. Weeks of absolute frustration. Now they make an offer of $10:00 for missing handle and they say it didn't have a safety handle in the advertised picture, but the manual has a picture with handle and clearly states 'do not use without safety handle'. They also mentioned the box had to be unopened? How did I know there was no handle, unreal, what planet are they from. Kidding me where would you buy anything for ten dollars and how would you fit it.

Used a couple of times now, shipping expensive, good product.

I ordered a gift which has taken twelve days to be posted. It will not be here for Christmas. I sent one email asking why it hadn't been despatched. I sent another asking for cancellation because of poor service and no response. I then contacted PayPal asking them to cancel. Next day still no contact but message that said posted. I don't need this gift because I had to buy a replacement gift because of poor service, which of course means I have paid out twice. Shocking for an Australian company and I always try to buy in Australia.