I did not receive a discount promised by the company, for a hand bag that was purchased, because of a glitch. It seems the system did not allow for it when I processed my payment. However, after contacting the company, they were more than helpful and accommodating, apologising for the error and offered the discount refund, and a further voucher (to which I was also entitled) on the next purchase. I already purchased a lovely handbag from them in the recent past and now done so again, with another lovely one. Thank you, Lorraine W.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping cost and discount issue.
Your order including a shipping cost. Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. In addition, international logistics are much more expensive than any domestic logistics. We now provide free shipping when the order amount reaches 89 USD after the discount (excluding final sale items).
Regarding the discount, upon checking, the item you ordered is a final sale item, please note final sale items can't enjoy any other discounts. Hope for your understanding.
Well received your feedback. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. We'll also forward your sincere feedback to our team to optimize our feature for discount applications.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY