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Horrible customer service. Dont be fooled by this company.
They say easy cancellation or change but they lie.
Tried to change my date by two days due to a major snow storm, well in advance of the 24 hour window and was told I would be charged the full nights stay. So apparently you can change it but they still charge you for the original night! The hotel has a 24 hour policy so if I had booked directly I would have had no problem. Lesson learned. I have deleted hotel.com app!
Lorrie S.'s review of Hotels.com earned a Very Helpful vote
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I've used Hotel.com for over 10 years and was pretty happy with the service. But I recently...
I would prefer to give this company a half a star. It was very easy to book my room and get a...
