Lory H.

I found myself in need of a new 2 in 1 handtruck for our warehouse. I hopped onto Harbor freight's website. Assuming I could save some time buying online. Well, here was my first mistake. The order arrived on time. However, upon further inspection, the two large wheels necessary to operate the item had been removed at some point prior to shipping and never replaced. I called Harbor freight assuming they would make this right, which was my second mistake, the operator who seemed to be all of 15 years of age, quickly informed me I needed to come down and visit the store and "Purchase" a pair of heavy duty wheels. I informed her I would not purchase wheels as they are included in the order. Evidently this was a concept too difficult for her to comprehend. I then told her it would be like ordering a new car and receiving it minus the back two tires and then being informed you could "Purchase" the tires necessary to operate the new vehicle. She then agreed to give me a $20 gift card. I then asked just send me the tires that go with the handtruck I purchased. No can-do, she replied I then explained you may have solved the issue, but you have lost a customer her reply – "can I help you with anything else" and there you have it. I will never again shop Harbor freight. I could have driven to Home Depot, purchased the same handheld with wheels and would have been done with it. LESSON LEARNED!