I ordered a ceramic elephant. The item arrived scratched. I requested and received a replacement that arrived shattered. Lovely. I could not get Houzz to refund and take the items back. I had both damaged elephants in their large boxes taking up space, and after going through all the return nonsense for Houzz, I never received return slips or a refund from Houzz. I gave up and threw the items out. I still cannot believe how inept Houzz is and will NEVER buy from them again. Buyer Beware!