- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
In short booking.com sold a room that the hotel had informed them didn't exist. Unsurprisingly, the hotel could not provide and responded quickly by getting in contact with booking.com to ensure error is not repeated, booking.com representative took responsibility verbally for the misttake. But now in follow up emails have placed entire blame on hotel. Not the right way to treat the website users or the hotels either. Will no longer use the site.
L R.'s review of Booking.com earned a Very Helpful vote
L hasn’t received any thanks yous.
L isn’t following anybody yet.
Empty.
Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
Hi there. I'm sorry to hear this. Could you please post your booking number so I can look into the issue?
Regards, Konstantina
Booking.com Team