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I was naive to think that ordering expensive shoes from a reputable company would be an easy task. I wish I had read the reviews before purchasing. Not only is the customer service and "live chat" a dead end, trying to get information corrected on an order is beyond frustrating. Thank goodness the order # is sent via email because the site itself showed no record of the purchase. I ordered 2 pairs of shoes and received only 1 pair. These run an entire size larger than the 1/2 size larger in the reviews I did read. To exchange for the correct size - I have to return, be charged $6 and re-order...and that's AFTER I get the order to reflect the purchase of 2 pairs of shoes rather than just the 1 pair. And YES, I was charged for both pairs on my credit card. I will NEVER NEVER NEVER buy another overpriced pair of shoes from this company again!
Tip for consumers:
Horrible customer service
Products used:
Shoes were too big - wanted to exchange for correct size. Will be charged $6 for return
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I want to express my disappointment with their return policy, which has unfortunately marred my...
