Very unsatisfied, far too slow! I contacted customer service to try to arrange a speedier repair as I rely on my phone daily, representative didn't even try to help me, her response was no we don't do that, you'll need to borrow a friends phone, it takes as long as it takes! As a loyal customer for years I am horrified at such a terrible service! Save your money, no point insuring it with them as they take too long to fix the device when needed.