Low Y.

Do not make booking with Nusatrip.com. It's a company that don't provide refund even when the refund by airline is in. Customer support via email and the customer support when I make phone call providing different information. When I called the helpline in June, customer support person said already have the refund from airline. But when I email for an update of the refund status, keep telling me still checking and could not provide me with details. The only thing they could do is apologise for the inconvenience caused. Stop holding my refund if you already have it