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I purchased an item for my daughter's birthday and when it arrived, the packaging and item smelled like cigarette smoke. I attempted to return the item, and Mercari denied my return request since I could not prove the odor issue in a photo, even after the seller had confirmed with me that they lived with a smoker. Mercari allowed the seller to be paid and suggested that I "resell the item".
L P.'s review of Mercari earned 4 Very Helpful votes
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I am appalled. I should've looked at customer service reviews before I put my order in so many...
