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Taking a bucket list vacation. Amtrak rides through the mountains to Winter Park Mountain Resort. Planned it bought my hotel months before the trip. Unfortunately there was a major accident on the Amtrak line that took me to my hotel which the hotel was very aware of. And they had no problem not charging me and holding me to that because of what happened what they did say was we haven't received any money from super.com yet so you're going to have to go ahead and get your money back from them. So I contacted super.com. They stated they would contact the hotel to see if they would prove it. Well first off the hotel never received any money from super.com so they weren't holding any money. And as of days after my reservation was over the hotel still has not received any money. They never said they wouldn't return my money or to even talk to super.com. But super.com sent me that letter saying that the hotel refused even though I went through and jumped through the hoop to get them the information that they needed to give me my money back. They said it would take up to 14 days they contacted me an hours they never contacted super.com. super.com out and out lied they didn't give the hotel any money they won't give me my money back. So then I did some research on them as it turns out a lot of people show up at their hotels where there's No Reservations have to pay out of their pockets if there are any rooms even available. And then when they contact super.scam they don't get their money back. They are nothing but liars and scammers and I would never ever use them and they're not even belong to the Better Business Bureau. So I will be attaching pictures. I have been spending so much time trying to get my money back from these scumbags that I have my confirmation number memorized.
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I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they...
Thank you for bringing this to our attention, Leslie. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We understand that your situation was beyond your control; however, the accommodation cannot be held responsible for the train cancellation. In this instance, you chose a non-refundable rate, which means that cancellations do not qualify for a refund, as communicated on the booking form and reiterated on the confirmation page.
Despite these challenges, our dedicated Support team was able to address and resolve the issue. Our team negotiated with the hotel and our travel partner to secure one-time exception for a refund.
The full refund has already been issued back to your original payment method last March 4,2024. It usually takes 3-5 business days to be processed. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.
We trust this explanation brings clarity to the matter.